Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of our mobile application (the “App”) provided by Sheffmed Limited, a company registered in England and Wales with company number  04065406 and registered office at Unit 4, Coggin Mill Way, (off Bessemer Way), Rotherham S60 1FB (“we”, “us”, “our”).

 

By using our App, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the App.

2. About Us

Sheffmed Limited is a UK-based manufacturer and distributor of ENT (Ear, Nose and Throat) surgical suctions and instruments. The App allows healthcare professionals and medical institutions to view and purchase our products.

3. Eligibility

Use of this App is limited to professionals and organisations in the medical and healthcare sector. By using the App, you confirm that you are authorised to act on behalf of a medical organisation or in a professional medical capacity.

4. Ordering and Payment

- All orders placed via the App are subject to acceptance and availability.

- We reserve the right to refuse or cancel any order at our discretion.

- Prices are listed in GBP and are exclusive of VAT unless stated otherwise.

- Payment is due at the point of order unless a credit account has been agreed in advance.

- Delivery dates are estimates only and we are not liable for delays.

5. Product Descriptions

While we strive to ensure all product information is accurate and up-to-date, we do not warrant that descriptions, specifications or images are error-free. It is your responsibility to verify product suitability for clinical use.

6. Regulatory Compliance

Our products are manufactured in accordance with relevant UK medical device regulations. You are responsible for ensuring that the products you purchase are suitable for your intended use and meet any applicable requirements within your clinical setting or jurisdiction.

7. Delivery and Risk

- Title and risk in the products pass to you upon delivery.

- You must inspect products upon delivery and notify us within 5 working days of any discrepancies or defects.

- Deliveries are subject to our Shipping Policy (available within the App or on request).

8. Returns and Warranty

- Returns are accepted only in accordance with our Returns Policy.

- Warranty terms vary by product and are detailed in accompanying product documentation.

- We accept no liability for damage caused by misuse, unauthorised modification or improper sterilisation.

9. Use of the App

You agree not to:

- Use the App for any unlawful purpose or in a way that breaches these Terms;

- Attempt to gain unauthorised access to the App or its infrastructure;

- Use automated scripts or bots to access, scrape or manipulate data.

 

We reserve the right to suspend or terminate your access to the App if you breach these Terms.

10. Privacy and Data Protection

We are committed to protecting your privacy and complying with UK data protection laws including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal Data We Collect

We may collect and process personal data including:

- Name, email address, professional registration details

- Delivery and billing information

- Purchase history

- App usage data

How We Use Your Data

We use your data to:

- Fulfil your orders and manage your account

- Communicate with you about products and services

- Improve our App and ensure security

- Comply with legal and regulatory obligations

 

For full details, please refer to our [Privacy Policy].

Data Sharing and Retention

We do not sell your data. We may share it with:

- Delivery partners and payment processors

- Legal or regulatory authorities as required

- IT service providers under confidentiality agreements

 

We retain personal data only as long as necessary for the purposes outlined above.

11. Limitation of Liability

To the extent permitted by law:

- We shall not be liable for indirect, incidental or consequential damages.

- Our total liability for any claim shall not exceed the total amount paid for the relevant order.

 

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded by law.

12. Intellectual Property

All content, trademarks, and software in the App are the property of Sheffmed Limited or our licensors. You must not copy, reproduce or distribute any part of the App without our prior written consent.

13. Changes to Terms

We may update these Terms from time to time. Changes will be effective upon publication in the App. Continued use of the App constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

15. Contact

If you have any questions, please contact us at:

 

Sheffmed Limited

Unit 4, Coggin Mill Way, (off Bessemer Way), Rotherham S60 1FB

Email: sales@sheffmed.com

Phone: 0114 261 7161